Shipping policy

At CozyCart, we aim to deliver your favorite home decor, lifestyle essentials, beauty, tech, and gift items safely and as quickly as possible.

Order Processing Time

All orders are processed within 1–3 business days after your order is placed.

Orders are not usually processed or shipped on weekends or public holidays. During busy periods, sales, or holidays, processing times may take slightly longer.

Shipping Time

Estimated delivery time is usually 7–15 business days, depending on your location and the product ordered.

Please note that delivery times are estimates only and may vary due to courier delays, weather, customs, high order volume, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

We may offer free shipping promotions from time to time. Any free shipping offer will be clearly shown on the website or at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details, if available.

Please allow 24–48 hours for tracking information to update after it has been issued.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

CozyCart is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible at support@cozycart.co.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us and we will do our best to help resolve the issue.

For damaged items, please contact us within 48 hours of delivery and include clear photos of the item and packaging.

Multiple Shipments

Some orders may arrive in separate packages, especially if products are shipped from different locations or suppliers. You will receive tracking information for each shipment when available.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs fees, import duties, or taxes. These charges are the customer’s responsibility and are not included in the product or shipping price unless stated otherwise.

Order Cancellations

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.