Refund policy

At CozyCart, we want you to love every product you order from us. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at support@cozycart.co with your order number and reason for return. Once your return request is approved, we will provide further instructions.

Non-Returnable Items

Some items may not be eligible for return, including:

Personal care or beauty products that have been opened or used
Items marked as final sale
Gift cards
Damaged items caused by misuse
Products without original packaging

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Kindly include your order number and clear photos of the item and packaging so we can resolve the issue quickly.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at support@cozycart.co.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Original shipping charges are non-refundable.

Order Cancellations

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after receiving it.